Shipping & Delivery

2018 Week to Week Shipping

This year, we’ll be updating you on any delays every Wednesday, so check back here then for any non-emergency delays.

 

BACKLOGS AS OF 17/1

Gaming: 4-6 Weeks on Particular Consoles. NES Orders Shipping. GBA Orders Shipping. PS1 Orders Shipping. SNES Orders Shipping. MegaDrive Orders Shipping. Orders shipping daily.

Vinyl: 2-4 Week Wait: Supplier issue resolved. Stock is high in rock/pop/jazz. Awaiting delivery of Funk/Soul/Hip-Hop. Orders shipping daily.

Standard Subscription Shipping Rates

Currently, we ship to the EU, UK and the USA. Orders are shipped in 2 batches each month. Once we have shipped your order, you will receive a notification via e-mail, with any tracking details from Royal Mail.

Vinyl Subscription

  • UK FREE P&P
  • EU £5.50 P&P

Gaming Subscription

  • UK FREE P&P
  • EU £5.50 P&P
  • USA £3.50 P&P

Cassette Tape Subscription

  • UK £2 P&P
  • EU £5 P&P

Comic Book Subscription

  • UK £3 P&P
  • EU £5.50 P&P

You must have an account to track any orders. To track an order, log into your account and you can see a status report. “Completed” means that your order is in transit, and if we have provided tracking details, you will be able to check everything from the one page.

Please note that if you order an item from the EU or UK to the USA (or vice versa) you will potentially incur import duty upon this order. We do attempt to make you aware of this both on the product page as well as the basket page.

If you have any questions regarding shipping rates, couriers or import duties, please get in touch by visiting our Contact page.

All orders ship within 72 hours unless otherwise stated (such as subscriptions). In most cases, our guidelines on our product pages include turnaround time to get the product shipped out from our warehouses.

We are proud to say that we ship many of our orders quicker than our specified guidelines, which results in an extremely high customer satisfaction rate.

Different products use different couriers, depending on who is the fastest or who has the greatest coverage. Our main couriers are GLS Europe, Royal Mail, Parcelforce, and UPS.

 

For live shipping updates, follow us on Twitter @theretrostoreuk